PRIVACY POLICY

The Ascencion Process at Sunshine Sanctuary (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you participate in our holistic retreat programs, use our website, or communicate with us.

By attending our retreat or using our services, you agree to the terms of this Privacy Policy.

Personal Information

Full name, date of birth, gender, and nationality

Contact details, email, phone number, address

Emergency contact details

Passport or ID number for booking and legal requirements

Health & Wellness Information

Medical history or current health conditions, optional and only if relevant to retreat participation

Dietary preferences or allergies

Emotional or spiritual goals shared during intake or consultation forms

Payment & Transaction Information

Billing details, payment method, and transaction data. All financial transactions are securely processed via third-party payment processors; we do not store your credit card details.

Technical & Website Data

IP address, browser type, and usage data collected through cookies. You may choose to disable cookies in your browser settings.

How We Use Your Information

Your data is used to:

Communicate regarding logistics, schedules, and updates

Adapt meals, treatments, and activities to your needs

Process payments and manage bookings

Ensure safety and compliance with health and immigration regulations

Improve our services, experiences, and website performance

Send occasional wellness updates or retreat offerings, only with your consent

Legal Basis for Processing

We collect and process your information based on:

Consent — voluntarily given through registration or intake forms

Contractual necessity — to fulfill retreat services you request

Legal obligations — to comply with Costa Rican or international regulations

Legitimate interests — to maintain and improve our retreat operations

How We Store and Protect Your Data

Personal information is stored securely on password-protected systems and encrypted databases.

Paper records (e.g., intake forms) are kept in locked storage accessible only to authorized staff.

We retain your information only as long as necessary to provide services or comply with legal obligations.

Sharing of Information

We do not sell or trade your personal data. Your information may be shared only with:

Retreat staff, facilitators, and wellness practitioners (for your care and safety)

Payment processors or booking systems (for transactions)

Legal or health authorities, if required by law or in case of an emergency

All third parties we work with are required to uphold strict data protection standards.

International Data Transfers

If your information is transferred outside Costa Rica (for example, to payment systems or email platforms), we ensure it is protected in accordance with the Costa Rican Law for the Protection of Individuals Regarding the Processing of Their Personal Data (Law 8968) and, where applicable, the EU General Data Protection Regulation (GDPR).

Your Rights

You have the right to:

Access the personal data we hold about you

Request correction or deletion of your data

Withdraw consent at any time

Request data portability or restriction of processing

Data Retention

We retain personal data only as long as necessary to fulfill the purpose it was collected for, or as required by Costa Rican law. Health and intake records are typically stored for up to two years following your last retreat, after which they are securely deleted or destroyed.

Cookies & Online Tracking

Our website may use cookies to enhance browsing experience and analyze usage. You may choose to disable cookies in your browser settings.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.